Contact Us
Open live support and chat with the ShadowBot team directly.
Live support
Response time
Within 24–48 hours
Topic
Games, account, or privacy
Common enquiries
A game will not load
Send us the game title, page address, browser, device, and a screenshot of the error.
I cannot sign in to my account
Open live support and describe the error. Do not share your password.
I see an unexpected legacy charge
Review our payments and refunds page, then chat with us using the date, amount, and transaction reference. Do not send card numbers or passwords.
I have a question about the rewards system
Visit the rewards page for details. For account-specific issues, open live support and describe the missing points or redemption.